I complained to Aer Lingus and 3 weeks later I get a copy and paste reply saying nothing other than they hope my next experience is better. What did I need to show to get this? My passport and digital Covid cert! A lot of stress for nothing. How could it not be the job of check -in staff to check me in? I ended up having to pay CHF 30 to the airport Admin check desk for a passenger locator form. Zurich!!!!" She then apologised to the next person in the queue while rolling her eyes towards me, having just kicked me out again. She repeatedly forced me out of the queue, told me to sort the unworkable app, shouted at me while slowly emphasising every word as if I was stupid "You. Flights to and from the United States may be cancelled and reimbursed within 24 hours of booking if done at least seven days before departure. Despite being first in line when they opened, an extremely rude staff member refused to check me in, even though I showed my digital Covid cert, passport and flight reference. You will receive the refund within seven days, and Aer Lingus will inform you via email when the refund is finalised. This fee is included in the taxes and charges amount. All customers can revoke their booking up to. In addition to other government taxes and fees described above, you must pay a 5.60 September 11th security fee for each enplanement at a US airport, which is levied by airports in the USA, for flights departing the USA. may be cancelled within 24 hours of reservation. I decided to get in the queue for check-in at Zurich airport. Aer Lingus Flight Cancellation Policy Flight To or From the U.S. The app would only show Dublin as my departure airport, no other options. Aer Lingus 3 years ago Save I have a flight booked in July with Aer Lingus and I have already decided that if it’s cancelled I will want a refund, but I got an email the other day telling me I can change my dates without paying an administration charge only a fare difference. It spoiled the last 2 days of an otherwise great 3 day trip as I spent several frustrating hours trying to check in. My dreadful experience was triggered by Aer Lingus insisting that the Verifly app must be used to check in for a return flight to Dublin.
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